How many times have you wasted hours over frustrating automated messages and options just to access information about your checking account? We think customer service means giving our members the quality and timely service they deserve. Above all, among credit unions in Delaware, we are trying to set the standard with our member service.
What does member service mean?
The idea of member service might be new to some, but it is essentially our version of customer service. Because our credit union members are part of the company (in every sense of the word), we aim to provide member service that lives up to their expectations.
To us, membership is a family thing, which means that we treat you like family and give personalized help and care throughout all your banking needs. Because being member-owned means we can offer “a broad range of products and services to meet the financial needs of [our] diverse membership.”
The difference of DEXSTA
So what exactly does member-owned mean? Our not-for-profit organization commits to your individual needs. When becoming a member, you have a stake in the company. As such, our member service means we treat you as a partner and take your questions and concerns into account. You are never just a number.
Among these are some undeniable reasons to join a credit union:
Personalization
Credit unions often go “above and beyond to help their members reach financial success through personalized service.” At DEXSTA, personalization is part of our core. From each interaction––on the phone or in-person––we exist to serve our members.
Community-focus
Since 1937, we have been part of the credit unions in Delaware community working to help our initial members work through the Great Depression up until today’s modern concerns. Our member service is ideal for our clients because we live, work, and play in the same community you do.
Customer-first
As a non-profit organization, we have the freedom to put member-friendly policies in place. We know everyone’s situation is different and are here to work with you to come up with the best course of action.
Here when you need us
The member service difference at DEXSTA gives you less time on hold and more time getting your questions answered. Whatever your banking needs––from savings accounts to loans––our representatives and bankers are here for you.